1 Introduction — Gaming Should Be Fun, Not Stressful
At aq123, we believe online gaming is a form of entertainment — not a source of income. Responsible play goes beyond wins and losses; it means putting your mental wellbeing, family relationships, and financial stability first. Millions of people across Bangladesh play on aq123 every day, and we take seriously our responsibility to keep that experience positive for everyone.
The heart of responsible gaming is simple: you control the game — the game doesn't control you. Before placing any bet, ask yourself: Am I within my means? Is this affecting my family? Can I stay calm if I lose? If the answer is yes, enjoy the game. If you have any doubt, use aq123's responsible gaming tools.
On this page you'll find guidance on setting limits, recognizing early signs of addiction, a self-assessment questionnaire, and how to get help if you need it. aq123 is more than a gaming platform — we're your partner, always.
aq123's responsible gaming program follows internationally recognized guidelines. We consistently prioritize player wellbeing and safety over profit.
2 aq123 Responsible Gaming Policy
Aq123's responsible gaming policy rests on three core pillars: awareness, protection, and support. Every system, policy, and customer service function we operate is built around these three principles.
- Awareness: Every user is given clear, transparent information about the risks of gambling. We do not make misleading claims or unrealistic promises.
- Protection: Tools such as age verification, deposit limits, time limits, cooling-off periods, and self-exclusion are always available and active.
- Support: Any player in crisis can reach 24/7 live chat support and email assistance at any time.
- Transparency: All information on odds, payout rates, and game rules is disclosed openly and transparently.
- Minor Protection: No one under the age of 18 is permitted to open an account or play any games on aq123 under any circumstances.
Gambling on aq123 is for entertainment purposes only. Every game carries the risk of loss and should not be relied upon as a source of income.
3 Safety Tools
Aq123 has built a set of practical protection tools for its players, all accessible directly from your account settings.
-
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Decreasing a limit takes effect immediately; increasing a limit requires a 72-hour waiting period.
-
Session Time Limit
Decide in advance how long each session will last. When that time is up, the system will automatically send you a reminder and log you out.
-
Loss Limit
Set a limit on how much you're willing to lose within a given period. Once you reach that limit, aq123 will automatically suspend your betting access until it resets.
-
Cooling-Off Period
Take a break ranging from 1 day to 6 weeks. You will not be able to log in to your account during this time, but your balance will remain secure.
-
Reality Check
A pop-up will appear at set intervals showing a summary of your session duration and transactions. It's there to help you stay aware.
-
Self-Exclusion
Exclude yourself completely for anywhere from 6 months to 5 years. Full details are in the section below.
Contact support to activate these tools, or go directly to your account settings. All changes take effect immediately.
4 Setting Limits — How Each One Works
The table below outlines each type of limit available on aq123, when it takes effect, and the rules for making changes:
| Limit Type |
Duration |
Decrease |
Increase |
| Deposit Limit |
Daily / Weekly / Monthly |
Immediate |
After 72 hours |
| Betting Limits |
Daily / Weekly |
Immediate |
After 48 hours |
| Loss Limit |
Daily / Weekly / Monthly |
Immediate |
After 72 hours |
| Session Time |
Each Session |
Immediate |
After 24 hours |
| Cooling-Off |
1 day – 6 weeks |
— |
Upon Expiry |
| Self-Exclusion |
6 months – 5 years |
— |
Request After Expiry |
When you request a limit increase, aq123 reviews each request individually. Our team may carry out additional checks if needed.
5 Signs of Problematic Gaming
Gaming addiction doesn't happen overnight — it gradually shifts from a habit into a dependency. If you notice any of the following signs in yourself or someone you know, it's time to take them seriously:
- Placing increasingly larger bets in an attempt to recover losses.
- Neglecting family, friends, or work responsibilities because of gaming.
- Hiding how much you gamble or lying to family about it.
- Cutting back on food, sleep, or other essential expenses to put money into gaming.
- Feeling restless, irritable, or anxious when not playing.
- Continuing to play by taking on debt or borrowing money.
- Repeatedly trying to take a break but failing to do so.
- Turning to gaming as the primary way to cope with stress or sadness.
A simple chart to help you understand your level of risk:
Caution: Occasionally spending more time than intendedLow Risk
Problem: Regularly exceeding set limitsModerate Risk
Crisis: Financial and family harm has begunHigh Risk
If you notice high-risk signs, contact aq123 support immediately and activate self-exclusion.
6 Self-Assessment Quiz
Ask yourself the following questions honestly. If you answer "yes" to most of them, consider reaching out for help.
Ask Yourself
1
Have you ever lied to family or friends about your gaming?
2
Has gaming caused problems with your work, studies, or relationships?
3
Have you bet more than you planned in order to try to win back money you lost?
4
Have you ever tried to stop gaming but couldn't?
5
Has gaming had a negative impact on your finances?
6
Do you feel restless, irritable, or anxious when you're not playing?
7
Have you ever borrowed money or skipped essential expenses to fund your gaming?
If you answered "Yes" to 3 or more questions, there may be signs of a potential problem. Please contact aq123 Support without delay.
7 Self-Exclusion — Your Right to Take a Break
Self-exclusion is aq123's most powerful responsible gaming tool. Once activated, you will be completely locked out of the platform for a set period — no logins, no bets, no deposits.
- Duration: 6 months, 1 year, 2 years, 3 years, or 5 years.
- How to Activate: Request via live chat or email at [email protected].
- Takes effect: Within 24 hours of the request being received.
- Balance: Your balance is kept safe during self-exclusion and can be withdrawn once the period ends.
- Cancel: Cannot be cancelled before the period ends.
- Marketing: All promotional communications will be automatically suspended for the duration of the exclusion period.
Requesting self-exclusion is not a sign of weakness — it takes courage. aq123 handles every request with respect and full confidentiality.
8 The Role of Family
Gaming addiction affects not just the individual, but the entire family. If you believe a family member is gaming irresponsibly, there are steps you can take:
- Speak Calmly: Express your concern without anger or blame. Say, "I'm worried about you."
- Gather Evidence: Keep records of bank statements or session logs — these can be useful when seeking professional help.
- Submit a complaint to aq123: If you believe a member may be struggling, let us know at [email protected] — we will take action.
- Protect Yourself: Set limits on joint bank accounts and make sure your financial security is protected.
Family members can reach out directly to the aq123 support team. We take concerns from loved ones seriously.
9 Minor Protection
No one under the age of 18 is permitted to create an account or play on aq123. This is a non-negotiable rule under our terms and conditions. Age verification is mandatory at registration, and we may request proof of identity in any case where age is in doubt.
If younger family members share a device with you, take a few precautions:
- Use a strong password for your aq123 account and never share it with anyone.
- Make it a habit to log out after every session.
- Install parental control software on shared devices.
- Do not save your password in the browser if children also use the device.
If you suspect that a minor is using an account, notify us immediately at [email protected]. The account in question will be suspended right away.
Our Responsible Gaming Features
Automatic Protection
Aq123's system automatically detects unusual betting patterns and alerts the player. It works behind the scenes at all times to help ensure responsible play.
Reality Check Reminder
At regular intervals during play, a pop-up displays your total session time and transaction summary, so you always stay informed.
Spending History Dashboard
Log in to your account at any time to view a full breakdown of your deposits, withdrawals, and bets over the past 30, 90, or 180 days.
One-Click Break
Whenever you feel like you need a break, put your account on pause for 24 hours with a single click. No reason required.
Long-Term Exclusion
Exclude yourself from the platform entirely for a period of 6 months to 5 years. This decision takes effect immediately.
24/7 Support Team
Talk to our responsible gaming team anytime via live chat or email. All conversations are completely confidential.
10 Frequently Asked Questions
Not at all. Responsible gaming applies to every player — whether or not addiction is a concern. Setting limits, managing your time, and budgeting are habits that benefit everyone. aq123's responsible gaming tools are fundamentally preventive — stay protected before a problem ever develops.
Yes, it is completely safe. When self-exclusion is active, your balance is not frozen — it remains secure and you can withdraw it normally once the period ends. No deposits or bets are possible during the exclusion period.
Yes. Requests to lower your deposit limit take effect immediately. However, increasing your limit requires a 72-hour waiting period — this is intentional, to prevent impulsive decisions. You can make changes directly from Account Settings or contact Support.
Self-exclusion must generally be requested by the account holder. However, if a family member raises a concern, the aq123 support team can assess the situation and take appropriate steps. All such requests are handled with complete confidentiality.
A Cooling-Off Period is a short-term break lasting from 1 day up to 6 weeks, during which you cannot log in or place bets. Self-exclusion is a longer-term measure — from 6 months to 5 years — and cannot be cancelled before the period ends. If you feel your situation is serious, self-exclusion is the right choice.
Play Safe, Play Smart
Aq123 is with you every step of the way — in good times and in tough ones. Start your journey today with a commitment to responsible play.